Refund & Cancellation Policy

Last updated: June 4, 2026

This policy describes how cancellations and refunds are handled for stays managed by Clear Sky Group LLC. The specific cancellation window and any non-refundable amounts for your reservation are disclosed at the time of booking and, where applicable, are governed by the listing platform through which you booked.

Cancellations by the guest

7+ days before check-in: eligible for a refund of amounts paid, less any non-refundable booking or cleaning fees disclosed at booking.
Within 7 days of check-in: refunds are limited and depend on the rate booked and re-booking of the dates; the terms shown at booking apply.
No-show or early departure: amounts paid are generally non-refundable.

Cancellations by Clear Sky Group

If we must cancel a confirmed stay (for example, due to a property issue), you will receive a full refund of amounts paid for that stay, or we will work with you to arrange comparable alternative dates or accommodations where possible.

How refunds are issued

Approved refunds are issued to the original payment method within 5–10 business days of approval. Timing for the funds to appear depends on your bank or card issuer.

Requesting a refund

To request a cancellation or refund, contact us at support@clearskygroup.org or (888) 629-5565 with your booking details.

Clear Sky Group LLC · 2108 N St, Ste N, Sacramento, CA 95816
support@clearskygroup.org · (888) 629-5565